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The "Conflict Management" course equips participants with skills to handle conflicts effectively. It covers conflict identification, resolution strategies, and communication techniques. Participants learn to navigate diverse perspectives and reach collaborative solutions. The course emphasizes understanding underlying issues and emotions, fostering a holistic approach to conflict. By mastering these techniques, individuals can defuse tensions, enhance team dynamics, and improve organizational efficiency. Successful completion of the "Conflict Management" course showcases the ability to adeptly manage disputes, demonstrating leadership and promoting a harmonious work environment.
6weeks
Eligibility:
All aspiring professionals, enthusiastic to accelerate their career in an organization.
Pass in Bachelor / Master’s Degree or equivalent with 50% marks.
Course Fee:
USD 990 or AED 3636
Limited Time Offer:
USD 597 or AED 2190
Understanding Conflict: Definition and Types
Importance of Conflict Management Skills
The Conflict Resolution Process
Ethical Considerations in Conflict Management
Identifying Underlying Issues in Conflict Situations
Personal and Interpersonal Factors Contributing to Conflict
Cultural and Diversity Factors in Conflict
Power Dynamics and Conflict Triggers
Understanding Emotional Intelligence and Its Role
Emotion Regulation During Conflict
Using Emotional Awareness to De-escalate Situations
Empathy and Building Rapport in Conflict Resolution
Introduction to Mediation and Facilitation
Mediator's Role and Skills
Steps in the Mediation Process
Facilitating Productive Group Discussions
Conflict in the Workplace: Causes and Impact
Conflict Resolution in Teams and Groups
Conflict and Leadership: Strategies for Managers
Building a Positive Conflict Resolution Culture
Effective Communication: Key to Conflict Resolution
Active Listening and Empathetic Responses
Nonverbal Communication and Its Impact on Conflict
Constructive Feedback and Assertiveness in Communication
Principles of Successful Negotiation
Integrative vs. Distributive Negotiation Strategies
Generating Win-Win Solutions
Overcoming Impasses and Deadlocks in Negotiations
Thomas-Kilmann Conflict Mode Instrument (TKI)
Collaborative Conflict Resolution Style
Compromising as a Conflict Management Approach
When to Use Avoidance and Competition Strategies
Identifying and Understanding High-Conflict Individuals
Dealing with Aggressive and Passive-Aggressive Behavior
Strategies for Managing Manipulative Behavior
Setting Boundaries and Maintaining Professionalism
Proactive Steps for Conflict Prevention
Continuous Learning from Conflict Situations
Using Conflict as a Catalyst for Positive Change
Personal Development and Growth Through Conflict
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